FAQ

Yes, all our couriers undergo rigorous HIPAA certification training. Our transportation protocols, including secure chain-of-custody and digital tracking, fully comply with healthcare privacy and security regulations to ensure patient data remains protected at every step.

We specialize in climate-sensitive logistics. We provide validated medical-grade transport for ambient, refrigerated (2°C to 8°C), and frozen (-20°C) specimens. Each vehicle is equipped with monitoring systems to ensure thermal integrity throughout the journey.

MedX currently provides comprehensive medical courier services throughout the greater metropolitan area and surrounding counties. We offer both scheduled daily routes and 24/7 emergency STAT deliveries. For specific facility coverage, please contact our dispatch team.

Transparency is key in healthcare. Every shipment is tracked via “The MedX Tracker,” providing real-time GPS updates, estimated time of arrival (ETA), and instant electronic proof of delivery (ePOD) with signatures and timestamps directly to your client portal.

We handle a wide range of medical cargo, including laboratory specimens, blood products, pharmaceuticals, surgical instruments, medical records, and diagnostic imaging. Our team is trained in Biohazard handling and OSHA safety standards.